Privacy Policy

1. Who We Are

The Roaming Vet is a mobile veterinary practice operating in the United Kingdom.

We are the data controller for the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. What Data We Collect

We may collect and process the following personal data:

• Identity and Contact Data – your name, address, email address, phone number, pet details
• Service Information – veterinary treatment records, appointment history
• Payment Data – billing information and transaction records (processed securely through third-party payment providers)
• Technical Data – IP address, browser type, operating system when you use our website (collected by our hosting provider for security purposes)
• Communication Data – any correspondence between you and us (email, phone, contact forms, social media messages)

3. How We Collect Your Data

We collect data in the following ways:

• Directly from you when you contact us, book an appointment, or use our services
• Limited technical data collected automatically by our hosting provider for security
• From third parties where you have given consent (e.g., veterinary referrals or payment providers)

4. How We Use Your Data

We use your personal data to:

• Provide veterinary care for your animals
• Arrange and manage appointments
• Send invoices and process payments
• Communicate with you about your pet's treatment
• Meet legal and regulatory obligations
• Improve our services and website

We will only use your personal data where we have a lawful basis under UK GDPR, such as:

• Your consent
• Performance of a contract with you
• Compliance with a legal obligation
• Our legitimate interests (e.g., providing quality veterinary care)

5. Sharing Your Data

We will never sell your data.

We may share your data with:

• Veterinary laboratories or referral specialists (for your pet's treatment)
• Payment service providers
• IT and website hosting providers
• Regulatory authorities if required by law

All third-party service providers are required to keep your data secure and use it only for the purposes we specify.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including satisfying any legal, accounting, or reporting requirements.

Veterinary records are generally kept for 7 years in accordance with professional guidelines.

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure of your data where appropriate
• Object to or restrict processing in certain situations
• Request transfer of your data to another provider
• Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at the details above.

8. Cookies and Website Tracking

Our website does not currently use cookies or tracking technologies. We do not collect any data about your browsing behaviour or use analytics tools.

If we implement cookies in the future, we will update this policy and seek your consent where required.

9. Security

We take appropriate technical and organisational measures to protect your personal data against loss, misuse, unauthorised access, alteration, or disclosure.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last updated" date.

11. Complaints

If you are unhappy with how we handle your data, please contact us first so we can resolve your concern.

You also have the right to complain to the Information Commissioner's Office (ICO):